Using your information
The intention of this privacy notice is to inform you of what to expect when Plumbing Wise collects personal information. It applies to the information we collect about:
- Visitors to our website
- Any complaints in relation to data protection or freedom of information
- People who use our services
- Current and former employees as well as job applicants
Our Website Visitors
We collect standard internet log information and details of visitor behaviour patterns whenever someone visits the website, www.plumbingwise.co.uk. We do this to determine things such as how much time you spend on the site and each of the pages you visit. We cannot identify anyone by collecting this information and we will not try to find out the identities of those visiting our website. If we do intend to collect any personally identifying information from our site, we will be upfront about this and inform you of our intentions.
Cookies are small text files used to help websites work more efficiently. They provide information to the owners of the site as long as you give permission for these files to be places on your hard drive. Most web browsers will allow the user to have some control over cookies through the browser settings. If you want more information on cookies, visit www.allaboutcookies.org
If you wish to opt out of being tracked by Google analytics, visit http://tools.google.com/dlpage/gaoptout
Links to other websites
Our website may contain links to other websites, please note that once you have left our site and clicked on these links, we cannot be held responsible for the protection and privacy of any information which you provide whilst on these sites.
If we receive a complaint we will create a file containing all the complaint details. This normally includes the identity of the person who has complained and any other individuals involved in the complaint. We will only use this personal information to process the complaint. All personal information is contained in complaint files in accordance with our retention policy. Information is retained for four years from closure and it will be retained in a secure environment with restricted access.
When a complaint is made, we usually have to disclose the complainant’s identity to whoever the complaint is about. We will try to respect the privacy of the person who makes the complaint, but it may not be possible to handle a complaint on an anonymous basis.
If we decide to take enforcement action against someone, we may publish the defendant’s identity in our Annual Report or elsewhere. Unless details have already been made public, we do not usually identify any complainants.
We will not sell, distribute or lease your personal information to any third parties unless we are required to do so by law or if we have your permission. We use your personal information so that we can personalise our service towards you and so that we can contact you.
Plumbing Wise current and former employees and job applicants
We compile a file of everyone that works for Plumbing Wise, relating to their employment. This information is kept secure and is only used for employment related purposes. If employment with Plumbing Wise ends, we will still keep the file in accordance with the requirements of our retention schedule.
For people looking to apply to work at Plumbing Wise, we will only use the information given to process their job application and we may use it to monitor recruitment statistics.
Privacy Notice Changes
Our privacy notice is kept under regular review. It was last updated on 8th December 2016.
Tel: 020 8362 1389